Confirmation policy
All reservations must be guaranteed with a deposit of 30% of the total booking. This deposit is payable at confirmation of booking. We require prepayment by bank transfer or credit card details in order to guarantee your reservation. If the customer does not provide the credit card details  within the agreed time, (02 hours after the positive availability reply ) the reservation is considered invalid and therefore rooms will be available to rent to other customers.
Once the prepayment has been verified, we will send you the final booking confirmation (Voucher) and the receipt of your prepayment attached in (PDF), to the e-mail address provided to us during the booking process.Â
In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services.
The hotel has the right when receiving a reservation to pre-authorize up to the full reservation amount your credit card 14 days before your arrival.
Non-valid credit cards will result in automatic cancellation of the reservation.
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Privacy Policy
Cretan Villa Hotel respects your privacy and is committed to protecting it. Cretan Villa does not sell, rent, lease or otherwise disclose any of your information to any third party unless required by law.
Child policies
Children ages 4 and older are allowed.
There is no capacity for cots at this property.
Age restriction
The minimum age for check-in is 18.
Pets
Despite the fact that we like them, for the present time we can not offer them the appropriate accommodation.
Check in/out times
Check in time: 15.00 - 20.00.
Check out time: 08.00 - 11.00.
In case of arrival later or earlier than the front desk hrs (8:00 - 20:00 daily), please be so kind to let us know.
Taxes and service charges
13.00 % VAT is included. 0.50 % city tax is included.
Excluded charges: Environment fee.
A service charge is not applicable.
Cancellation Policy
If cancelled up to 21 days before the arival date, no fee will be charged and the deposit will be refund back to the customer credit card.Â
In case of cancellation within 21 days prior to your arrival, 50% of the total amount of the reservation will be charged (the total amount of the down payment + 20%).
In case of no-show, the total price of the reservation will be charged. In case of cancellation during the stay, a 50% compensation of the remaining days originally agreed is due and payable to the hotel by the customer.
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The reservation policy is in accordance with article 8 of Law 1652/1986 (GG 167/A) on the relation between hoteliers and guests.
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By means of your reservation, you declare to be fully aware of the reservation policy, the payment methods and the cancellation policy of the hotel.
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